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February 19, 2014
Adding a Wispertel Email Address to iPhone
The people at Skybeam (formerly Wispertel) are so idiotic it pains me. Any time you call for technical support and get a woman, you should just hang up. Call back and hope to get someone competent on the next try. The idiotic brain-dead woman I talked to couldn't explain how to set up my Wispertel email address on an iPhone, and didn't think that they should know how to, to boot.
So, without further ado, I'll figure it out on my own and post it here, in a public forum, on the off-chance that some other poor soul might find the information useful.
The problem started when I changed my mail password. Since then, I haven't been able to send emails from my iPhone 4S. Receive emails? Sure. No problem. Send them? Not so fast there buddy.
So, I deleted my email account from my iPhone, and I'll try to add it back now.
iPhone 4S running iOS 7.
Settings - Mail, Contacts, Calendars - Add Account - Other - Add Mail Account.
New Account:
Name: billy@wispertel.net
Email: billy@wispertel.net
Password: password
Description: Wispertel
Click Next.
Click on "POP" instead of "IMAP". POP should be blue now, to indicate it's selected.
Incoming Mail Server
Host Name: pop.everyone.net
User Name: billy@wispertel.net
Password: password
Outgoing Mail Server
Host Name: smtp.everyone.net
User Name: billy@wispertel.net
Password: password
Use SSL - Turn this "Off".
Authentication - Click on this and select "Password" on the following screen.
Server Port: 25
Click save. (or Done?)
Everything should "verify". You should see a lot of check marks on the right-hand side briefly, to indicate all was successful.
Hmmm. I'm still having a problem. I can receive emails fine, but when I try to send an email, I get the following message:
Cannot Send Mail - The user name or password for "SMTP:billy@wispertel.net@smtp.everyone.net" is incorrect.
So, I tried deleting the username and password from the Outgoing Mail Server.
Now, it says:
Cannot Send Mail. A copy has been placed in your Outbox. The recipient "billy@wispertel.net" was rejected by the server.
Great.
Finally, I got it. Here's the trick:
Settings - Wispertel....Uh....ah....interesting. So, after I've configured the Outgoing SMTP Mail Server properly, it pretty much doesn't show up any more. So, this is interesting.
Under SMTP, it says:
Primary Server: Not Configured
Under "Other SMTP Servers" it has my SMTP server listed, but it says "OFF", for whatever reason.
I dunno why this is. I'm assuming it's a bug in iOS 7.0.
But, the trick is that, when you're adding it, you need to set up the outgoing SMTP server as follows:
Outgoing Mail Server
Host Name: smtp.everyone.net
User Name: billy@wispertel.net
Password: password
Use SSL - Turn this "Off".
Authentication - Click on this and select "Password" on the following screen.
Server Port: 25
Click save. (or Done?)
This should work.
Posted by Rob Kiser on February 19, 2014 at 8:47 PM
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