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February 16, 2010

Discontinuation of AT&T Worldnet® Service - Replaced by AT&T Dial Internet

Can someone please explain to me, in layman's terms, what AT&T is doing here? I can see that they're discontinuing AT&T Worldnet Service and replacing it with AT&T Dial Internet service. But can someone please explain to me (in plain English) what AT&T is accomplishing with this little switch-a-roo?

Update: I dunno what the deal is for sure, but it appears that the company data is being transferred from AT&T to some unholy alliance of AT&T/Yahoo. So, probably it's a privacy issue, is the best I can tell. Apparently, your email address will be the same. Your internet access will be the same. You just have to follow this link http://help.att.net/migration.html for instructions on how to move your account over. (There may be something sinister/nefarious to this whole migration, like a change in the service agreement, bandwith and/or data limitation changes, etc, but I've not been about to figure out what, exactly is changing other than the company name/service name at this point.

Update 2: Looks like this has been a total nightmare, judging by the people I've talked to and the posted comments.

(Full email text in extended entry.)

"Action Required! Discontinuation of AT&T Worldnet® Service

Account # ending:XXXXXX

Dear John Doe,

As mentioned in a previous communication, we are streamlining our Internet services to offer you an even better Internet experience. As part of that effort, AT&T Worldnet Service will no longer be available as of March 15, 2010, and will be replaced by AT&T Dial Internet service.

What do I Need to Do?

If you wish to maintain your Internet account with AT&T -- and keep your email, email IDs, and settings -- you will need to move your AT&T Worldnet account to AT&T Dial Internet service prior to that date. Your account will NOT be automatically moved to the new service.

IMPORTANT! If you fail to move your account by March 15, it will be terminated and all information for your AT&T Internet account -- including your email, email IDs, features, and settings -- will be lost and will be un-recoverable.

What You Need to Know

Here is some important information to know if you move your account to AT&T Dial Internet service:

• Monthly Plan Fee: Your new AT&T Dial Internet service will provide you with
unlimited Internet access for $15.95 per month.*

• Email: When you move to AT&T Dial Internet service your email IDs (primary and
sub account IDs) and content will transfer to your new AT&T Dial Internet account.

If you have been using "@worldnet.att.net" in your email address you must
change your email ID to "@att.net" and should notify all your contacts of this
change. For instructions on how to do this, see the help site listed below.

• Personal Web Pages: AT&T will no longer support AT&T Worldnet Service Personal
Web Pages (PWP) as of March 15, 2010.

You should save any of your Personal Web Page(s) before you move so that
you may find an alternative hosting solution.

To Move Your Account to AT&T Dial Internet Service

It's easy! Just go to http://help.att.net/migration.html for instructions on how to move your account and for a list of Frequently Asked Questions. We suggest that you print the instructions out so you'll have them handy for reference.

Once you have read the instructions, simply go to http://www.att.net/att1595 and sign up as an "Existing Member."

On behalf of the entire AT&T Worldnet team, we would like to thank you for your membership and your continued loyalty to AT&T. We know that changing services may seem inconvenient, but we are working to make the transition as smooth as possible and believe that this will allow us to offer you an even better Internet experience.

If you require additional support, please call:

AT&T Worldnet Service: 1.800.400.1447
AT&T Dial Internet Service: 1.866.722.3425

We hope you will enjoy your new service and look forward to serving your Internet needs for years to come! Thank you for choosing AT&T!


Your AT&T Internet Services Customer Care Team

The address is automated, unattended, and cannot help with questions or requests.

* Telephone access (including local, long distance or 800/888 facility charges) and other charges and taxes may apply, even during any applicable promotional period. Other terms and conditions may apply. Taxes and additional fees are extra.

Special Security Features for Your Protection: All messages from AT&T Worldnet Service that ask for personal, account, and/or billing information feature a greeting with the first and last name associated with the e-mail ID, as well as the last five digits of your Account Number. Please note that other types of messages from AT&T Worldnet Service that do not ask for personal information may follow other formats. For more information on the security features, please visit http://www.att.net/general-info/security_features.html.

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or affiliated companies."

Posted by Rob Kiser on February 16, 2010 at 1:09 PM


> If you have been using "@worldnet.att.net" in your email address you must
> change your email ID to "@att.net" and should notify all your contacts of this
> change."

And this is a good reason why you should never use @yourISP as your primary e-mail address.

Get your own domain name, or a free e-mail account from Yahoo, Google, or even (Allah forbid) whatever they're calling HotMail nowadays.

Posted by: Robert on February 16, 2010 at 9:25 PM

Yeah, I did catch that part Robert. Thanks for pointing it out though. My buddy uses the @att.net, so this should not affect him I'm thinking. :)

Posted by: Rob Kiser on February 17, 2010 at 8:56 PM

I originally signed up for AT&T Worldnet years ago, but have since switched to AT&T Webmail. I also received this same email message...do I also have to switch over to AT&T Dial Internet?

Posted by: Dora on February 25, 2010 at 11:27 AM


Yes. You do have to follow the link and switch over, but your email address won't change. As best as I can tell, there really is no change to speak of. Just that your private information is going from AT&T to a merged AT&T/Yahoo entity.

You just have to follow this link http://help.att.net/migration.html for instructions on how to move your account over. (There may be something sinister/nefarious to this whole migration, like a change in the service agreement, bandwith and/or data limitation changes, etc, but I've not been about to figure out what, exactly is changing other than the company name/service name at this point.

Good luck.

Posted by: Rob Kiser Author Profile Page on February 25, 2010 at 12:18 PM

AT&T has in the past, instructed users not to provide bank or credit card info in response to email requests since they (ATT) already have that info and would not need to request it again. This migration process asks for credit card info. Dont they already have it? How do I know this is legit?

Posted by: Charlie on February 27, 2010 at 1:12 PM


Your questions/concerns are valid. I called the number in the email, and they answered the phone as AT&T. My assumption was that it was legit. However, it could be a scam, I suppose. I'm not 100% certain. I didn't realize they asked for your credit card information again. This is news to me. If I were you, I'll call the phone number on your statement from AT&T and verify with them that this is legit.

Rob K.

Posted by: Rob Kiser Author Profile Page on February 27, 2010 at 3:56 PM

Yah right, call a phone number listed on their bills.....and expect someone to know what is going on??? I've been working on this very thing for the last hour as I too don't believe that I should need a credit card number for anything involved in this change. They send me a bill today. They should send me a bill tomorrow.

And the link they give you is a JOKE! "It's easy" they say..... They tell you to sign up as an "Existing Member"..... there is no option to do this on ANY page I have found thus far.

I've been transferred to phones that are magically closed at 4:00, transferred to "no one answers at this number" and "no number could be found for that response" which had to have been someone forwarding my call into oblivion.

I would like to give them my money, but not this way! Time to write a letter to the Vice President of ATT Customer Service, Internet Services. Tell him that this little nefarious group known as "Your AT&T Internet Services Customer Care Team" is a bunch of morons.

Stupid internet.....


Posted by: Steve on March 5, 2010 at 5:40 PM

I got a letter in the mail from ATT.net with a disk to use to put new software for the AT&T Dial. So it is legit. But my thing is that they seem to also be doing away with the free personal webpages. I have a webpage that I set up with AT&T.net and I get no ads or anything on it. So what, now, even though I will still be a customer of their internet service, I will no longer get a free webpage?
I will have to go to close and setup all my pages again on some other free website site and then get ads all over the place?? That will stink if that is what they will do.

Posted by: Barbara on March 6, 2010 at 2:47 PM

I've had my service going back to the beginning having worked for AT&T for more than two decades. This is an extraordinarily customer un-friendly operation operation now. Try calling for information. After an endless trail of endless options, when you do get to "technical support" - it seemed to be the only place where you were not sent to another round of menu options, you find yourself placed on hold, being informed that the next available person will be in "60 minutes."
If this is a migration to some sort of at&t/yahoo collaboration, then this says a lot about yahoo. And frankly, going to a naming scheme that uses "dial up" in its title - are you kidding me - next we'll be told to get access, please visit the phone booth on the street corner.
Of course this is not the "AT&T" I knew anyway...that company is gone...this is "at&t"...SB ate the parent and got the name but apparently they brought their their "local bell" mentality along with them. Pretty words, poor service.

Posted by: Bill on March 8, 2010 at 8:39 AM

I got the email warning. I got the CD in the mail. I called the company from the number I found on the homepage in order to check its legitimacy and the guy in India said the "Dial" thing was just a name change. I went through the steps and downloaded and installed the program. Yes, it required credit card info and the last four digits of my ss number in addition to "new" q&a's for security purposes. Then it explained that I may be billed additionally for "long distance access" to some numbers it must "dial up." Anyway, it didn't work. I don't have a phone line!! My connection is through cable. So I'm dropping this and going to gmail or something different. I have always had the att.net designation, not "worldnet.att.net. My friend also has the att.net designation and she never received this email warning from att. I also get a warning box about the "migration" when I first try to go to my att home page. Very strange.

Posted by: david on March 9, 2010 at 2:57 PM

I am on flat rate of $7.95 any connection plan, since I am using broadband internet access thru my cable tv. Do I still need to do the transfer?

Tried to call AT&T but can't handle the long wait and the chat does not work at all. I have used chat in the past but seems to have a broken link.

Posted by: Eric on March 9, 2010 at 9:23 PM

I finally made contact with AT&T chat, I do have to register at www/att.net /att795. Since my plan is $7.95 connection plan using another provider (my cable tv- broadband). I was able to complete my transfer, don't how it is going to work. I did not load any AT&T software, I think I will be OK. Standby....

Posted by: Eric on March 11, 2010 at 5:07 AM

Although the moving of the account was fairly simple (and like most of you I haven't had worldnet in my address in years), worldnet does appear in the POP/SMTP information for my email account (not talking about the address but rather the account properties)in Outlook and in the Host name and SMTP on my iphone. What to do about that?

Posted by: Sarah on March 18, 2010 at 5:19 AM

Of course, the link didn't work, so I called ATT. First time I was on hold for 27 minutes - the got a recorded message that my "call couldn't be processed" and to please call back. Second time I was on hold for 58 minutes before the call just disconnected.

That did it! Bye-Bye ATT -- I'm moving my email over to Apple's MobileMe. Who needs to put up with ATT's crap when Apple has GREAT customer service/support??

Posted by: Debra on March 19, 2010 at 9:34 PM

From what was going on, when making the switchover myself. It looks to me like AT&T may be dumping their dial-up users off on Prodigy. Well, Prodigy with a AT&T front end. Various pages loading in the switchover said things like "att.prodigy.net" etc...

Whatever is going on, it's a total mess. I made the switchover some time ago, but I keep getting personalized emails telling me I'm going to loose everything if I don't make the switchover. And I am not able to log on at any of the AT&T sites to verify I've been moved. "invalid email" Though I am dialing in through ATT Dial's new software, and can check my email via thunderbird just fine.

Also, is it just me, or did the first rambling emails from ATT about this back in mid december, make no coherent sense. Almost like they were written by one of those spam bots

Posted by: Anon A Moose on March 21, 2010 at 1:27 PM

We have been trying to comply with the ATT migration instructions. Years ago we used a dail-up connection. We have since purchased a wireless access card, from an ATT store, and haven't used dail-up since. We cannot access the 1595 ste to move our account. When we call the phone number given, we recieve a voice message that it will be 19 min. before we can be helped, no matter how long we' been holding. All of our phone time is cellular. HELP.

Posted by: terry on March 26, 2010 at 12:35 PM

This deadline is fast approaching and latest email asking for username and password includes what I have always used as my primary "red flag" identifier: a serious grammatical /typo error: "Due to the congestion in our AT&T Internet servers, will would be terminating all unused accounts..." Not a real confidence-builder. But I'm beyond fear and anxiety--I am assigning a friend, a managing director at UBS, to call someone really sernior at AT&T and suggest that if there isn't better technical support on this, he will suggest UBS and other finanical institutions will need to consider their bulk Blackberry plans, which are all my company policy assigned to AT&T. I will report back on this strategy.

Posted by: Sarah McGinty on March 28, 2010 at 5:36 AM

I have tried calling the 800 number for assistance, on hold for over 90 minutes no response. Can't get past the enter your credit card part, do not pay my bill this way now and prefer not to enter my information. Cannot continue. Any suggestions. Cannot reach a "real" person for help in moving this over.

Posted by: Charleen on March 29, 2010 at 10:23 AM

Okay, now I'm nervous. I do not want to put my credit card info into the field. And when they ask for my birthdate and zip code, it's all about the future ads I'll be pummeled with; my radar goes up when I see typos also. This is weird on so many levels. "Dial up?" I started calling weeks ago and got what everyone has - a 60 minute wait. ??
Such bad service, why would any of us want to switch? The deadline has already been extended once. How do I switch it all to my MobileMe account, anyone?

Posted by: Barbara on March 30, 2010 at 12:08 PM

In my area AT&T said to either switch to ATT dial-up, or to keep DSL to switch to COVAD (maybe not such a bad thing), or go with another internet provider. To "keep" the old email address one has to change it (?!): drop out the worldnet part, so now @att.net. This works if switch to COVAD - and maybe also still works if switch to 3rd party internet provider?
My question is: does one have to notify each correspondent individually of new email address (as ATT says), or can this be done automatically somehow?

Posted by: John on April 9, 2010 at 8:34 AM

This has been the transition from hell. 1. I get an email that looks just like a phishing scam "you MUST do blah blah", so I ignore it, of course. Then I got another. 2. I tried to call Worldnet service to verify if this was real-- never could get a human. 3. I get the letter, so may this IS real. 4. I try to follow the steps outlined in the letter, of course it doesn't work. 5. Chat session, no help. 6. Chat session, no help. 6. Called ATT, DID get a human, he said I was transitioned successfully. All done, right. WRONG! 7. Couldn't access my account with dialup (why I have it in the 1st place). Yet another call, and guess what? They changed the access numbers and all the help pages. {in the meantime, ATT/Yahoo is changing their websites, so something that worked yesterday, doesn't today} All done, right. Nope! 8. I can dialup, but can't access the POP server, seems their 'help' webpage doesn't reference the right POP3/SMTP servers. 9. Today was more calls and two chat sessions. Am I done? Don't know, cuz I'm too friggin tired to screw with it anymore. What a relaxing, happy Sunday afternoon, NOT!

Yes, I've been horking with computers since
before the rocks hardened.

Posted by: Bob Noble on April 11, 2010 at 9:00 PM

I already was an att.net user but was purged anyway when they flushed worldnet services down the internet toilet. Was on hold, talking to uninformed techies with heavy foreign accents for over 12 hours over 3 days after att.net stopped serving me. Last person I spoke to was a supervisor named "Jason" who informed me I was purged and all my email addresses, unopened messages and data had been deleted because I had not done the migration from worldnet and there was nothing I could do to recoup this information. Att apparently plans to continue to bill my credit card even though they have terminated my internet services. This is fraud!!

Posted by: Lat on April 18, 2010 at 2:07 PM

I just got my new webpage from att.net. It is the worst!!!!! I just spent 1 hour on the phone to finally be told that I CANNOT have my old page back. This is so different and difficult to work. I hate it. They will not even give me a number to call and complain. They are a PHONE company, are they not??? It has been a day in hell. Does anybody know if you can get the old worldnet page using cable? This is for Bob MIT'76 The number they just gave me to cancell was 1866 722-3425 Try it!

Posted by: Patty on June 4, 2010 at 12:04 PM

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