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March 20, 2011

United Airlines (UAL) & Continental Airlines Merger is an Unmitigated Disaster

Watching UAL attempt to merge with Continental is like watching the Japanese try to put out nuclear fires. It's not pretty, and best watched from a safe distance. I made a reservation with Continental, but it turns out it's actually a United Airlines Flight. I discovered this when I arrived at the Terminal 3 on Friday morning, and was told that "Continental doesn't fly to Denver".

So, the merger isn't going all that smoothly, apparently. So, it's just a brief 10 minute jog across SFO, past the closed Terminal 2, to Terminal 1. (No one on earth would take the train at that airport. The train is a solution to a problem that doesn't exist. Namely..."How would you like to go far out of your way to get on a the slowest train known to man that stops frequently at points where no one would ever want to get on or off like Westfield Road".)

So, I stroll over to Terminal 1 where I now have to deal with those mindless dolts at United Airlines. Of course, they don't have my frequent flyer number in the system because it was a Continental reservation so they have no clue who I am and they stick me in a middle seat and I swear to them on my mother's grave that I'll never fly them again, and they put me in a window, but I'm flying them again tomorrow for the last time, God as my witness.

So, I try to check in for my flight tomorrow. But of course, my "Continental" reservation is really for United and my Continental RLC only spits out a new RLC for United and when I put that in, it says "We are unable to locate an electronic ticket for this reservation. Please return to your original place of purchase for additional information or speak with a United representative at the airport". Wow. Seriously. Good job you nimrods. Watch out, Continental airline passengers. You have no idea what you're in for.

So, it looks like I'll be standing in line with all the other idiots that don't know how to fly in the morning. God I hate these mergers. Higher prices. Poorer service. How on earth did those morons in the anti-trust division decide to approve this merger?

Posted by Rob Kiser on March 20, 2011 at 9:57 PM

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